TRAINING

All training courses have existing schedules, but are also available to tailor and bespoke to individuals client's requirements
ITIL ... Service Management Framework
CULTURE .... Organisation / Staff
PROCESS .... Service Mgt Capability
FUNCTION ... Team Design / Purpose
OPERATIONAL .. Performance / Delivery
SKILLS ..... Techniques / Attributes
ROLES ...... Responsibilities

ITIL
CULTURE
CUSTOMER SERVICING
LEADERSHIP & MANAGEMENT
CUSTOMER RELATIONS
TEAM DEVELOPMENT
TEAM BUILDING
COLLABORATIVE WORKING
CUSTOMER SATISFACTION SURVEYS
ANALYSIS TECHNIQUES
MEASUREMENT & REPORTING
INDIVIDUAL COAHING
SERVICE DESK OPERATIONS
SERVICE SUPPORT
MARKETING
TOOL SELECTION
ITIL (Worldwide Specialist)

TARGET OPERATING MODELS
STAFF DEVELOPMENT
PROBLEM SOLVING
MAJOR DECISION MAKING
COMMUNICATION
COACHING & MENTORING
CONFLICT RESOLUTION
NEGOTIATION
SERVICE DESK ANALYST
SERVICE DESK MANAGER
MAJOR INCIDENT MANAGER
PROBLEM MANAGER
SERVICE MANAGEMENT PROCESSES
 
** QUOTE OF THE MONTH **
"You have to climb the mountain if you want to enjoy the view"
** Coming Soon **
Ken is currently writing a series of 'Mini-Books' which will be available in the Summer ... watch this space

New Concept being launched : 'Culture Sauce' ... contact us for further info
 
 
 
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