"I just wanted to say Thank You for the best 4 days I've done - ever ! I have never had the experience of being able to use my new knowledge the first day after training, and I have never experienced that so much of the training will apply to what I do on a day-to-day basis. Yes, you will see me at other trainings you provide in the future"
(Pal Gilberg, TDC, Sweden)

"It was very nice being with you in Dubai during the training. I haven't experienced such a wonderful teacher. Your approach and your depth of knowledge with experience is incredible. Thanks for the wonderful sessions"
(Shahul Hameed, Western Regional Development Council, Abu Dhabi)

"The best Keynote Speaker ever, due to your exciting and interactive style"
(Service Desk '12 committee)

"Thank you for the best 3 days training ... I am truly inspired by you"
(Emma Ashton, Royal Mail)

"Ken is one of the most insightful, pragmatic and passionate service managers I've ever come across"
(James Finister, PA Consulting, UK)
"A bend in the road is not the end of the road, unless you fail to make the turn"
** Coming Soon **
Ken is currently writing a series of 'Mini-Books' which will be available in the Summer ... watch this space